Core Resources, LLC, (known as Core Resources) is an independent business and is affiliated with Apple, Inc. solely through the Apple Consultants Network Program (ACN). Apple, Inc. is not responsible for Core Resources business operations. Apple, Inc. is only responsible for products covered by its stated warranty terms and conditions.

General Conditions

Client desires to enter into this Engagement with Core Resources to define and set forth terms and conditions for the performance by the Consultant. Services include but not are not limited to aiding, facilitating, and supporting projects that Client may be presently progressing or is planning to develop, performing general business and technology support, consulting, and training in respect to Client projects, and assisting with and or undertaking procurement of goods and equipment on behalf of Client.

Fees for service shall be billed at the basic billing rate ($70.00) per hour in the home service area (Denver, Colorado Springs, Parker, Castle Rock, CO geographic area). Service outside the home service area are subject to the basic billing rate, plus travel expenses, copies, long distance, etc. Consultant shall submit to Client an itemized invoice for consulting fees accrued on a biweekly basis. Payment shall be due and payable upon receipt by Client to Consultant. In event Client has not tendered payment to Consultant within 30 days of the date of receipt such invoice, the Consultant may, at its discretion, asses a rebilling fee of ($10.00) per month, or finance  charges on the outstanding balance of such Consulting Fees due at a rate of 1.5% per month (18% annual),  whichever is greater, and shall have the right to suspend its services. (see invoice terms) Core Resources will also negotiate special contract rates for clients requiring long term projects, special training, or support packages.

Goods and equipment procured or purchased on behalf of Client shall be governed by a Project Scope document which shall indicate the total value of goods and equipment to be purchased inclusive of applicable Sales Tax and shipping costs. As indicated in the applicable Project Scope document, a deposit of 50% may be required to commence the project and placement of any order or orders. Payment of balance of the total value of goods shall be due upon delivery of goods, where the delivery location shall be agreed upon in the accompanying Project Scope document. In no event shall the deposit be deemed an escrow or other deposit to be held in trust. Failure to pay the balance upon delivery of goods and equipment shall result in Consultant taking the appropriate steps to take legal repossession of said goods and equipment. Any and all costs associated with such action shall be the responsibility of Client, including but not limited to fees for legal services, collection agencies, restocking, and return shipments.

Services provided are subject to certain prerequisites and limitations. Consultant shall not be held responsible for any issues or problems arising from failure on the part of Client to meet aforesaid prerequisites and limitations. The paragraphs below list in detail the prerequisites and limitations in force at the date of hiring of Core Resources. Hiring may be by verbal agreement or written letter of engagement/ contract.

Prerequisites & Limitations

Preexisting installation:

Consultant accepts no responsibility for issues and problems associated with hardware and software not installed by Consultant or installed by a third party prior to the hiring by verbal agreement or written letter of engagement/contract.

Environment:

Customer will ensure that the all existing hardware with which Consultant will come into contact is operating in an appropriate environment as specified by the relevant manufacturers in their equipment documentation. Consultant accepts no liability and will not be held responsible for any and all equipment failures or other problems occurring after engagement of services which can be attributed directly to a failure on the part of Customer to comply with said environmental requirements.

Installation of Hardware & Software, Support, Troubleshooting, Assistance:

If the Project Scope document requires that Consultant perform an installation of any new hardware or software in to an existing computer or network environment, Customer shall be wholly responsible for the following:

1. Verified backup of all Customer data that may be affected by said installation work.

2. Customer's staff should have backed up all personal data and personal configuration information prior to work being carried out.

3. Full disclosure concerning any hardware or software that is not functioning correctly or may be exhibiting problems that may or may not lead to failure.

Consultant will not be held responsible for any loss of data or failure of hardware or software as a result of Customer neglecting to comply with the above conditions. Core Resources is not responsible for equipment or software problems resulting from client activity. Core Resources will honor warranty conditions of hardware or software installed, and will serve as the agent to correct these issues with the supplier/dealer/ wholesaler. Core Resources will correct problems resulting from Core Resources' failure to properly configure software or hardware, at no additional cost to the client.

Core Resources offers free telephonic support on a limited basis, to answer routine questions of support, troubleshooting, or training. Telephonic support requiring unusual time will be charged at the hourly rate described above. Client will be informed at the time of the call that the call is beyond the routine, and billing for time used will commence.

Payment:

A deposit of $120.00 may be required to guarantee commencement of the project. In the event that the customer withdraws from the agreement, Core Resources reserves the right to retain a minimum of $120.00 to cover administrative and third party overhead. Balance of payment is due in full within 30 days of receipt of invoice. Failure to make payment in a timely fashion will result in temporary suspension of all services. Consistent failure to make payments on time will result in permanent suspension of services and may result in lawful repossession of any goods and equipment covered under the unpaid invoice.

For more information, or questions, contact Core Resources.

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